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QUOTE Magazines should stick to railway modelling rather than trying to tell Hornby and Bachmann how to run a manufacturing business.
On the other hand there are a few here also guilty of that sin! I think customer feedback is neccessary whatever business you're in. You can't make the assumption that Hornby and Bachmann are perfect as a few here are guilty of.
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They aren't and continuous improvement is part of any business. If you are arrogant enough to believe otherwise your business wont last long.
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Unless you have a monopoly of course....
On the other hand there are a few here also guilty of that sin! I think customer feedback is neccessary whatever business you're in. You can't make the assumption that Hornby and Bachmann are perfect as a few here are guilty of.
