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Discussion Starter · #1 ·
Some months back, I required and still do, a replacement trailer coach bogy for the Bachmann c158 2 car diesel unit.
I approached Bachmann Service Department, requesting a replacement bogy Ref: 500-123b. Bachmann service personnel informed me of Bachmann being unable to supply the replacement, as spares for this model were no longer currently available.
Having an interest in Bachmann c170-5 Turbostar Multiple Diesel Unit, I downloaded the Bachmann detailed spares list for this model. A careful study of drawings etc, reveals that the trailer coach bogy appears to be identical to the c158 though the spares reference number being different.
I gather from this exercise that Bachmann is not prepared to sell any spares that relates to another model. Should I again approach the Service Department and request that they supply me this time with a turbostar trailer coach bogy.
 

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You could try i suppose, then let us know of the outcome. Are they in danger of becoming as irritating as Lima and more latterly Heljan in terms of spares availability. It seems ludicrous that you can buy a full chassis for a 25 year old design yet not for one that they have introduced themselves and is still curent with new versions on sale last year although they are showing either out of stock or awaiting delivery. Bad for business and customer relations.
Perhaps this is an issue that could be put to the Bachmann spokesman when he meets with representatives from the forum.
 

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Discussion Starter · #3 ·
Spongebob - I will certainly try and approach Bachmann Spares section, however it will depend on Bachmann answering my request.
It would be a helpful gesture if the representative of this Forum could tackle the matter of spares with Bachmann.
 

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I wonder if their seeming reluctance to deal with you might be because they prefer for you to go through an authorised Bachmann stockist. It might be worth a try. Or one of the second hand model spares firms M.B> models springs to mind though they are known for Lima spares I believe they do some Bachmann stuff as well. They advertise in model rail but don't appear to have a website or email address.
 

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Discussion Starter · #5 ·
The firms that you mention dealing in spares mostly in Hornby and Lima, having bought in bulk all surplus materials (spares) from these manufacturers who no longer produce that particular model(s) and therefore wish to clear from their shelves redundant production materials (spares).
As in this instance, Bachmann still produce many models that utilises materials that are also counted as spares for yester years models - making the required spares unavailable due to the said spares being required for todays model production.
In my requesting from Bachmann a bogy still in production, (refused to sell this bogy on the grounds all stock of this particular bogy being required for current production ((this reason being only assumed by me and not stated by Bachmann)).
 
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