[Brian Considine]

QUOTE (Doug @ 7 Jan 2007, 11:00) <{POST_SNAPBACK}>You just have to look at the Cyber Chat Forum on Hornby's site to see the problems faced by new DCC users.

It seems that the decoders, both loco and stationary have big problems. Hornby are getting plenty sent back.

Just had a quick look at the forum and ;

First thing - don't think much at all of the format. MRF is much better set up.

and (Taking a humoungous breath of air) - judging by the type of posts it seems to sum up perfectly the difference between the "train set people" & the "model railway people".

 

[Brian Considine]

QUOTE (darobi @ 7 Jan 2007, 14:20) <{POST_SNAPBACK}>If Hornby don't start offering online support to their forum then people will stop buying the DCC sets and Hornby will see this as "the UK doesn't want DCC" and stop producing it.

Hmmmmm........

There does seem to be a sad lack of support for Hornby DCC customers. From what I interpret from the Hornby Forum, most of them seem to be first time DCC'ers. There seems to be more support for them from experienced DCC'ers than from Hornby themselves.

IMHO, if Hornby do not provide the required support & then stop producing DCC, the sooner they stop the better, before untold damage is done to the reputation of DCC. Tough on the purchasers of Hornby DCC unfortunatly, but at least the Select is not too much money.