Not seen that problem in any of my forty odd examples bought fairly steadily since they were introduced up to late last year. If these were a new purchase, then the retailer is your first port of call, as an inability to stay on the rails clearly makes them unfit for purpose. If the retailer cannot do a direct exchange for equivalent coaches, presumably Bachmann can supply replacement bogies to exchange.
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I know it is dangerous to surmise, but this sort of problem with a one piece moulded component is usually a result of too short a dwell time in the mould between injection of the polymer and ejection of the piece.
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