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There seems to be some fairly differing opinions in relation to after market care with Brawa.
My experience has been nothing but positive.
My club installed one of their funicular railways on our club layout and after the first day of non-stop running at an exhibition the motor burnt out. We sent an email off to Brawa and they sent the club out not one but two spare motors. Sine replacing the motor we have change the duty cycle so it only runs half as often as it did the first day and the second motor is going strong.
I have had a few bits break on some of my Brawa wagons (totally my fault) Brawa have replaced the broken bits at no cost to myself, I would have been happy for them to send them to my German dealer and for them to send them out to me.
Brawa stock is not perfect, and (unfortunately for my hobby budget) is priced at the top end of the market. However, there is definitely a sense of getting what you paid for because the detail is magnificent, and enhances the look (at least in my case) as to the effect I am trying to create. It also helps that they are now a significant player in my niche portion of the hobby (Württemberg before WW II)
But detail comes at a cost and it is easy to break bits of it. But with careful handling it is not a problem. Interestingly the Brawa boxes come with an age minimum on them (14+) most others are 3+. Of all the manufactures product that I have (Maerklin, Fleischmann, Trix, Roco and Brawa) Brawa is probably the one least suited to children.
Cheers
John
My experience has been nothing but positive.
My club installed one of their funicular railways on our club layout and after the first day of non-stop running at an exhibition the motor burnt out. We sent an email off to Brawa and they sent the club out not one but two spare motors. Sine replacing the motor we have change the duty cycle so it only runs half as often as it did the first day and the second motor is going strong.
I have had a few bits break on some of my Brawa wagons (totally my fault) Brawa have replaced the broken bits at no cost to myself, I would have been happy for them to send them to my German dealer and for them to send them out to me.
Brawa stock is not perfect, and (unfortunately for my hobby budget) is priced at the top end of the market. However, there is definitely a sense of getting what you paid for because the detail is magnificent, and enhances the look (at least in my case) as to the effect I am trying to create. It also helps that they are now a significant player in my niche portion of the hobby (Württemberg before WW II)
But detail comes at a cost and it is easy to break bits of it. But with careful handling it is not a problem. Interestingly the Brawa boxes come with an age minimum on them (14+) most others are 3+. Of all the manufactures product that I have (Maerklin, Fleischmann, Trix, Roco and Brawa) Brawa is probably the one least suited to children.
Cheers
John