[pedromorgan]

With my moderators hat on for a moment, It seems to have calmed down now. if you want to debate Hornby's customer servece then I have no objections and indeed I would encourage it with respect to their continental operations as these are basically untried and untested. but please bear in mind that this is christmas and the last thing we want to be doing over christmas is policeing a web forum.

Plese remember that this forum is seen by people from all over the world and do try and be conciderate.

Peter

 

[ME 26-06]

Since my original post was deleted (which is fine with me, since I did get a bit carried away), I would like to repeat my offer to bondy:

I could get the spare part from Brawa, pay for it from over here, and send it to the UK to your or your neigbour´s address (at cost, of course; I don´t want to make a profit). You could Paypal me the amount, or send cash in an envelope, if the total exceeds EUR 10,-- (else, consider it a courtesy due to the spirit of christmas...

)

If you´d like to accept my offer, please pm me the invoice number and we´d either redirect that delivery to my address (for me to forward it), or I´d order the same spare part again under my name and address and ship it to the UK.

 

[poliss]

Aren't there any scratchbuilders around who know where to find suitable screws?

 

[ME 26-06]

QUOTE (poliss @ 23 Dec 2007, 17:50) <{POST_SNAPBACK}>Aren't there any scratchbuilders around who know where to find suitable screws?

Since Brawa manufactures in China, I´m pretty sure that there are Hornby, or Bachmann OO engines around that use the exact same screws. Now, finding out which ones they are... well, I guess that´ll be the hard part.

 

[bondy]

QUOTE (ME 26-06 @ 23 Dec 2007, 16:17) <{POST_SNAPBACK}>Since my original post was deleted (which is fine with me, since I did get a bit carried away), I would like to repeat my offer to bondy:

I could get the spare part from Brawa, pay for it from over here, and send it to the UK to your or your neigbour´s address (at cost, of course; I don´t want to make a profit). You could Paypal me the amount, or send cash in an envelope, if the total exceeds EUR 10,-- (else, consider it a courtesy due to the spirit of christmas...

)

If you´d like to accept my offer, please pm me the invoice number and we´d either redirect that delivery to my address (for me to forward it), or I´d order the same spare part again under my name and address and ship it to the UK.

Thanks very much for the kind offer. Another member's already offered to do similar, so we should be OK.

I'd like to thank everyone on the forum for their help and advice on this one, and wish you all a happy Christmas and New Year.

Ian

 

[Brian Considine]

QUOTE (ME 26-06 @ 23 Dec 2007, 19:01) <{POST_SNAPBACK}>Since Brawa manufactures in China, I´m pretty sure that there are Hornby, or Bachmann OO engines around that use the exact same screws. Now, finding out which ones they are... well, I guess that´ll be the hard part.

Just been thinking about this & does anyone know if the China made models use standards threads e.e. metric or do they use their own versions & if so do they vary from factory to factory ?

 

[bondy]

Hello again - here's a final update on this topic.

72C has kindly intervened on our behalf with Brawa, and has now obtained the required part! He must've persuaded Brawa to show us some goodwill, since the damage was due to a fault with the product, rather than abuse by the customer. You don't expect bits to just fall off in normal use, at least not on something so new.

I don't know how he did it - I couldn't get any response from Brawa after the initial request for payment, which as I mentioned earlier was impossibly high, especially if you include the bank charges. You'd have to be completely mad to even consider paying that. To be honest, they were telling us in an indirect manner to get lost!

If Brawa had made it easier for us to pay, we may have rolled over and just paid for the part, rather than go to all the hassle of arguing for a free of charge repair. Maybe they rely on this kind of weak customer behaviour to turn a profit - who knows?

Anyway, I'm glad that 72C managed to shake some proper customer service out of Brawa - an increasingly rare concept, almost universally nowadays.

 

[john woodall]

It is interesting that I have had great responses from Brawa.

One of the truss rods on a coach broke and they sent the part out at no cost.

My local club has a Brawa Funicular on it and the motor burnt out. Brawa not only sent a replacement motor, but sent a spare as well.

John

 

[PeterDRG]

Mainly trains in Watchet, UK stock these, If not listed as nuts and bolts then they are probably listed as crank pins and eyelets/bushes for Alan Gibson driving wheels. 14BA and 1mm are very close in size.

they will be too long but are easily cut and cleaned up with a fine file. They will be quite low cost.

Kind regards and very best wishes for the Christmas season

Richard Johnson
DCCconcepts
[/quote]

Clerkenwell Screw in London, based in the former watchmaking area, were always very good for small screws. However, the screw you need is a special rather than standard screw. The head to thread size ratio and the shoulder for the journal are all non standard.

Cheers

Peter