[zmil]

Hi
A couple of things to consider
1. Is your sellers reputation important to you?
2. Was the item paid by Paypal

I myself rely on feebay a fair amount , so if a customer is not happy , I tell them to send the item back (you can always re-sell it latter ) and offer a refund less postage.
If I know that I have made an error , I would offer a full refund.(after item is returned)

If they paid by PayPal - yes offer the part refund
If they open a "Item not as described" dispute-- PayPal nearly always favours the buyer

One bad "feedback" can undermine the prices of the rest of the things you sell

Hope this helps
Zmil

 

[zmil]

Hi Harkins

It sounds like you have a problem buyer , who will not be happy with any solution , so expect the worst
ebay and paypal have put the power in the buyers hands
Look at the buyers feed back , see if he has had other complaints
and look at the feedback he has left others
but expect trouble regardless , some people are never happy

On the other note I was not saying you had made a mistake, I had previously with a description (By the way I don't offer refunds ether in my description) made an ommision which I felt gave my buyer reason to complain So I offered a full refund

He gave glowing feedback - and has since bought other items and help push the price up , of other listings

The loco he returned I repaired and re-listed , Sold for 30% more the next time around

Regards Zmil

 

[zmil]

Hi All

I just discovered another mistake I made with a repeat Ebay customer
He asked a question about an item (a Fleischmann 5511) having a swing roof as there was not one in the photo

I messaged back that it doent

The spell checker spotted the mistake and I changed it to does

so when he received it he messaged me to say where is it

Now the 5511 ore wagon has never come with a swing roof but has the holes in place for it
as it has the same tooling as another model that does (5510)
So I offered the buyer a $10 discount on his next purchases as I believe I had misinformed him

and since he has bid on quite a lot of my items , over the last few weeks , I believe a happy buyer is a good repeat buyer

Maybe I'm old fashioned , but I believe " the customer is always rite" (especially when I was wrong)

But I think in Harkins case He has a over fussy buyer , that will never be satisfied

Regards Zmil

 

[zmil]

Hi Martin
That is the trouble with ebay - everybody wants a bargin It is hard to get the correct value for things

As for description - a picture is worth a thousand words
Sign up for Auctiva - gives you free supersize pictures , as many as you want to put in your listings
Take pictures of every angle - in your case for the illuminated coaches also with ambient lights low .

Here is an example of one of my listings
zmils listing

Since I started putting the extra pictures in - I get more people looking -and also watching-and more $ for the item

Regards Zmil

 

[zmil]

Hi Harkins
It sounds like a case of buyers remorse and he is making you pay for it!
What is the eBay item No. ?
Then we can have a look at the buyers feedback
It would be so easy for the buyer to add a few extra drops of oil and make out , it was like that when he received it
I received a loco once that was packed with a chimney full of smoke fluid , after traveling halfway round the globe it had leaked out all over the loco
I hope he does not neg you for it
Regards Zmil

 

[zmil]

Hi Harkins
I can Understand how you feel ,it is hard to keep things clean
Looking at the buyers feedback I don't think he will cause trouble
Like you say, put it down to experience
Regards Zmil

 

[zmil]

Hi Kain

Don't forget to get your eBay selling fees refunded
also as long as you refunded the money with the original PayPal transaction you get the portion of their fees back as well

Regards Zmil