QUOTE (signalbox @ 9 Jan 2007, 10:08)
<{POST_SNAPBACK}>I was hoping that customers could be constructive and help get better models since complaining often has the effect of annoying big companies.
Cooperation between companies and customers is what I'd like to see promoted.
'together we achieve more than the sum of our parts' or so the saying goes.
signalbox
How do you intend to acheive this?
Most often the first a customer will experience of a model is when he has bought it and got it home. If it's a faulty product then he will quite rightly complain. Why should he care if the company gets annoyed if he complains about a faulty product?
He has every right to complain if the product does not meet his expectations. I am really baffled as to why you do not believe a consumer has the right to complain about a substandard product just because it will annoy a company.
You need to explain more about what you mean by "customers could be more constructive". You really do sound as if you are a representative of a model company stating how you wish modellers to approach your model company.
Your scenario seems to assume that a bunch of modellers will be invited round to the factory to check out new products prior to their release. Is this what you envisage?