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In my own experience both Faller and Fleischmann are outstanding in their spares and replacement part service. Gaugemaster do well with Marklin (allowing for the hiatus there this year) but Kibri and Vollmer can be iffy.

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In the last year I have become aware of a practice that is pretty shoddy, if not downright deceitful. There is an element within this hobby that places multiple advance orders for new items and wait to see which supplier gets them in first - they then cancel all the other orders. Possibly because of this some retailers list stock as soon as it arrives in the UK (or even before!) even though they do not have the stock at their premises. This means that the punters sometimes end up paying more and still not getting the stock at once!

Any thoughts?

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