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There seems to be a discussion developing about customer service in another topic so maybe there is some current interest in this area. It may have been a topic bought up before but new forum members may want to share their views.

The manufacturers and stockists normally view topics such as this with interest so lets see!

And reference has been made to "American Style" customer service. Maybe those who are enlightened might provide more information as to what this means.

Happy modelling
Gary
 

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Simple answer to that. Retailers who take pre-orders should request a small non returnable deposit for all pre-orders placed. If this is a serious issue for retailers who list items for sale ahead of actual delivery of stock there is little option but to do this. Both parties then have a comitment to each other.

The games console industry takes a pre-order deposit so why not the model railway industry?

The fact is given the unreliable delivery dates offered by manufacturers/stockists it seems only reasonable that those who take deposit based preorders should offer those customers who do preorder the option of cancelling the order and getting their deposit back if the promised delivery date passes. The law might take a dim view of any company who does not offer this cancellation option in the event of a failure to deliver.

Happy modelling
Gary
 
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