ESU ECoS forum revamp

4605 Views 28 Replies 10 Participants Last post by neil_s_wood, Jan 19, 2009

neil_s_wood

Discussion Starter · Dec 26, 2008

Hello forum participants,

Today we want you about important changes in ESU Support forum.
Since the summer we are working on a massive expansion of the Forum with the aim, in addition to all other ECoS ESU care products and our English-speaking customers better access to this platform to allow them.

For this reason, the ESU Support Forum in the future, both visually and functionally to the homepage ESU integrated.

The move is in accordance with the holidays, take place on 27.12.2008. On this day, we will present the forum in the form of well-known off.

All contributions PMs, avatars, signatures and personal settings when you move naturally preserved.
However, we need you to move your support to ask: Since we have reasons of data protection your old password does not know, we need each user a new (temporary) password assigned.
They are therefore on 27.12.2008 an automatically generated e-mail our system with this password. Using this password, you can then support the new forum with the usual user login name.

After a brief review of your previously saved data can be as usual at holding forums to participate. We ask you, your personal data to carefully examine and possibly to add: We want all participants in our forums customer database to communicate with you easier. Privacy is important to us to be taken very seriously: Your data will not be disclosed to third parties nor will you unsolicited advertising from us.
A key objective in the redesign of the forum is an improvement of the service through faster responses to your questions. These are usually more ESU employees give answers in this forum. However, each user a number ESU customers to obtain the response times as well Complaints to be shortened.

We hope that the new forum in the normal way with your contributions enrich. We are proud of the quality and the high level of your contributions.
All questions about the forums extension, you can obviously discuss here.
Mit freundlichen Grüßen

Ihr ESU Support Team

This seems to be a notice that they are improving the ECoS user forum to increase support for the English language community. This happens to day so it will be interesting to see what the developments are?

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1 - 20 of 29 Posts

dwb

· #2 · Dec 26, 2008

It will be interesting to see how this develops.

David

neil_s_wood

Discussion Starter · #3 · Dec 27, 2008

Well I'm having difficulty finding out. These pescky password managers have prevented me getting access. I'll have to try later on the laptop or my work computer.

Nicholas1

· #4 · Dec 27, 2008

Tried it 3 times amd each time it has failed.

neil_s_wood

Discussion Starter · #5 · Dec 27, 2008

So it's not just me then. I've been at it since 7:30 when I got up and have tried two password resets. 9:26 and I'm getting a bit over it now.

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Nicholas1

· #6 · Dec 27, 2008

Finally got in Neil, there appears to be 2 sections and they are still in German! Each time I press the GB button it reverts back to the home page. Cant say I am impressed.

neil_s_wood

Discussion Starter · #7 · Dec 27, 2008

QUOTE (Nicholas1 @ 28 Dec 2008, 09:36) <{POST_SNAPBACK}>Finally got in Neil, there appears to be 2 sections and they are still in German! Each time I press the GB button it reverts back to the home page. Cant say I am impressed.
I saw that but thought that was allyou could see as an unregistered user. I thought that to see the entire forum you would have to have signed in.

dwb

· #8 · Dec 27, 2008

I was able to get in. I've changed my password to something more memorable and the Forum knows it's me because it has my user name and says welcome back in German.... and everything else is in German too. I didn't bother looking for any forum topics.

David

iansa

· #9 · Dec 28, 2008

Have been trying 2hrs to register using old user name etc., entered access key sent to me but all to no avail.
Have emailed ESU.
Will be interesting to see if I get reply.

Ian

SRman

· #10 · Dec 28, 2008

It was all a cunning plan by ESU to get rid of the English speakers!!!!

Knowing how these things work (or, more usually, don't work!), it might have taken them longer than they intended to set it all up and get your usernames and passwords registered/transferrred. I would suggest patience and perseverance - keep trying periodically until something breaks.

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neil_s_wood

Discussion Starter · #11 · Dec 28, 2008 (Edited by Moderator)

I have tried again using the laptop and am getting the same problem. There is a password already entered in the screen, when I delete it and put my password in, it adds whatever the old one was to it. I have ended up emailing them.

It says on their website that they are closed till 7/1/09. Great.

Richard Johnson

· #12 · Dec 28, 2008

*** I copied the password from my email, logged onto the ESU website, clicked on the english flag, added my name and password to the boxes at the top of the ESU home page and was taken right to the form to change password. did that and all is good first time with no problem - the only "error" to me as an english speaker was that the confirmation screen said in German "They have successfully changed password".

Richard

Nicholas1

· #13 · Dec 28, 2008

I can get in alright and it says welcome back but there is no sign of how to access the forums, merely 2 subjects all in german. When using the search option no subjects can be found. Maybe teutonic efficiency is not what it seems.

dwb

· #14 · Dec 28, 2008

QUOTE *** I copied the password from my email, logged onto the ESU website, clicked on the english flag, added my name and password to the boxes at the top of the ESU home page and was taken right to the form to change password. did that and all is good first time with no problem - the only "error" to me as an english speaker was that the confirmation screen said in German "They have successfully changed password".

That was exactly my experience. I cut and pasted from the email because I didn't trust myself / couldn't be bothered to get all those unusual characters right.

David

neil_s_wood

Discussion Starter · #15 · Dec 28, 2008

QUOTE (dwb @ 28 Dec 2008, 20:48) <{POST_SNAPBACK}>That was exactly my experience. I cut and pasted from the email because I didn't trust myself / couldn't be bothered to get all those unusual characters right.

David
That was exactly what I did too but it wouldn't let me in. The website kept adding another password after I had pasted the copied new password.

randolph

· #16 · Dec 28, 2008

I did same as Richard with the same result, just have to wait for the English version to arrive!

neil_s_wood

Discussion Starter · #17 · Dec 28, 2008

Got in eventually with my old sign in details.

So Deutsch only for the moment.

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iansa

· #18 · Dec 28, 2008

QUOTE (neil_s_wood @ 28 Dec 2008, 11:45) <{POST_SNAPBACK}>Got in eventually with my old sign in details.

So Deutsch only for the moment.

Tried my old sign in details.
It just tells me that someone already has that username and won't let me in.

Ian

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neil_s_wood

Discussion Starter · #19 · Dec 28, 2008

QUOTE (iansa @ 29 Dec 2008, 09:48) <{POST_SNAPBACK}>Tried my old sign in details.
It just tells me that someone already has that username and won't let me in.

Ian
I reregistered but with my old sign in details. It seemed to let me do that.

iansa

· #20 · Dec 29, 2008

QUOTE (neil_s_wood @ 29 Dec 2008, 00:50) <{POST_SNAPBACK}>I reregistered but with my old sign in details. It seemed to let me do that.

Exactly what I did but just won.t let me in.

This may be a silly question, but where do you log in.
All I see is in top right corner. I put user name and password, there is only a choice of REGISTER or FORGOTTEN PASSWORD.
I click register, I get the registration form every time.
One can only fill it in so many times before it gets boring.

Ian

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