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Discussion Starter · #1 ·
I thought I would give credit where credit is due.

I am in the process of making up the Dapol hrdraulic crane kit. I am about half way though when I notice that one of the pices was missing. I searched but couldnt find it anywhere. I called Dapol and they sent a replacement part straight away, free of charges. I know its not much in the great scheme of things but it certainly made my day.
 

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I had a sheet missing from a Metcalfe Church , i emailed them , got an almost immediate reply and the sheet put in the post to me. Its a shame this is the exception of customer relations rather than the norm.
 

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Just to add my ten pennorth...

A couple of years back I had a Faller kit with one sprue missing.

A quick email and three days later a replacement dropped through my letter box - very good when you consider my request was in English.

Regards
 

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The Dapol Kits are a little fragile and tend to bend in the post, but they do seem to be very friendly people.
 
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