[jimmer]

I thought I would give credit where credit is due.

I am in the process of making up the Dapol hrdraulic crane kit. I am about half way though when I notice that one of the pices was missing. I searched but couldnt find it anywhere. I called Dapol and they sent a replacement part straight away, free of charges. I know its not much in the great scheme of things but it certainly made my day.

 

[Brian Considine]

Nice to hear of good customer service - full marks to Dapol.

 

[f2paul]

I had a sheet missing from a Metcalfe Church , i emailed them , got an almost immediate reply and the sheet put in the post to me. Its a shame this is the exception of customer relations rather than the norm.

 

[7113]

Just to add my ten pennorth...

A couple of years back I had a Faller kit with one sprue missing.

A quick email and three days later a replacement dropped through my letter box - very good when you consider my request was in English.

Regards

 

[Forevagrey]

there is a few thing i dont like about the dapol kits is the plastic wich is to weak and the instructions

 

[hairyhandedfool]

The Dapol Kits are a little fragile and tend to bend in the post, but they do seem to be very friendly people.