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Great Hornby Service !!

1031 Views 1 Reply 2 Participants Last post by  double00
Hi there, I would just like say how great HORNBY after sales service really is !!

Whilst on Holiday in the UK I got myself a "King Stephen" It was very hard to find. The Box had been slightly damaged, due to a previous price tag. I managed to get a 5 quid reduction on the loco ( still 80 quid though ) When I got home I decided to give Hornby a ring to ask about a new sleeve.
4 days later there was a huge parcel in front of my door. HORNBY had sent me free of charge a new sleeve for my King!! It cost them 3,85 £ to send it !!
Now thats what I call customer service !!

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On several occasions it required me to approach Hornby relating to broken model parts, (parts were broken by me) and requesting availability, cost applicable.
Each time Hornby posted parts requested and a real credit to their after sales care - FOC.
Compared to another (touchy) un-nameable model train manufacturer, rather expensive replacements and on one occasion posted wrong parts, arguing that parts sent were correct!
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