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From another topic...

QUOTE And given that Model Rail Forum has 1600 members how many of us have actually ever had a major issue with a damaged or non running Hornby or Bachmann product?

...now is your chance. Lets get all the bad news out in one topic and then move on. Please indicate if your feel the issue was mail order related.

Over several years of buying a regular 5-10 new models a year for personal use I have not had any issues with any models purchased over the counter (even those Bachmann returns purchased in the Warley Show bunfight), a damaged buffer with a mail order Bachmann Class 20 that was repaired by me, and damaged mail order ViTrains Class 37 airhorns for which replacements were received.

There have been subsequent minor issues in service with a Hornby spam can motion gear nut working its way loose and the motion gear falling off as a result, and the odd squeek appearing in time sorted with lubrication and thats about it.

When using Hornby track and points I have never had quartering/wheel set derailing issues.

If I damage something when removing a body I see that as my problem and not the manufacturers. Its a price paid for having detail on a loco.

Happy modelling
Gary
 

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New Hornby Britannia developed a split gear approx. 5 months after purchase and with very little use. Hornby sent a replacement gear free of charge


Regards,

Dan
 

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My Pendolino had marks on it. Still not sure what they are but they wont come off with water. I have had detail parts broken off on various Hornby and Bachmann steam locos. These were repairable with some airfix glue.

Probably the worst one was a new Roco S3/6 bought from Ebay, the buffers were bent and the coupling between the loco and tender was broken. I complained and was sent two sets of spare parts. What annoyed me about this is that the damage couldn't have happened in the box or in the post. It must have been put in the box damaged. What were they thinking? I wouldn't notice?

Actually now I think of it the worst one was when I bought my Trix Big Boy. This was the shops fault. It should be secured to a wooden plinth by means of three screws which screw into the chassis and tender chassis. The neglected to do this so the Loco and tender bounced their way up and down unsecured in a wooden box between Florida USA and Melbourne Australia. Needless to say it was well done in by the time it got here. They paid for repairs but how stupid was that? The loco weighs a kilo and a half, did they think it would just sit there?
 

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Sir Harry Le Fiselake a non-runner new from the box because the tender coupling whiskers were twisted and shorting.
King Arthur new from the box with a badly bent connecting rod. (I'm the only one allowed to do that!)
Several models new from the box with paintwork markings. I guess the Chinese find them as difficult to pack in their boxes without damaging them as we do to unpack them.

Generally satisfied, though.
 

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Confining this to UK prototype, I have bought half a dozen locos a year for the past 10 years, about 50/50 model shops and mail order.

Non runners as received= 0. (Rejected 2 locos in shops as although they ran, one was jerky in one direction, the other noisy; all mail order items have run well straight from the box.)

Running and reliability problems = 2. Screaming Hornby 08, wayward coupler mounting on Hornby 31

Damage in transit = 4. All mail order, and it was minor components that had fallen off, all easily relocated.

Early damage in operation = 4. Bachmann Deltic buffers and glazing fell off, Hornby A4's and a Q1 shed several small detail parts. Again all very easily relocated.

Other problems.

Bodies very tight on chassis making removal for DCC decoder fitting rather fraught. Affected Bachmann WD's and K3's, Hornby A4's and A3's, and one example of the Britannia.

Poorly adjusted pick up wipers are a commonplace, (this affects product from elsewhere as well) and I have pretty much accepted the need to optimise these on all new purchases so that all wipers are in contact whatever the wheel positions may be. Ray of sunshine: purchases of those relatively new introductions that I have purchased (Bachmann 9F and Fairburn, Hornby Britannia) were all properly set up as received.
 

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QUOTE (neil_s_wood)Actually now I think of it the worst one was when I bought my Trix Big Boy. This was the shops fault. It should be secured to a wooden plinth by means of three screws which screw into the chassis and tender chassis. The neglected to do this so the Loco and tender bounced their way up and down unsecured in a wooden box between Florida USA and Melbourne Australia. Needless to say it was well done in by the time it got here. They paid for repairs but how stupid was that? The loco weighs a kilo and a half, did they think it would just sit there?


I once saw one that had the front screw come loose in transit. as a result the rear of the loco had stayed on the track but the front had flopped backwards and forwards and took on a distinctly "Daliesque" apearence!

Peter
 

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QUOTE (neil_s_wood @ 10 Jul 2007, 23:38) <{POST_SNAPBACK}>These were repairable with some airfix glue.

Shouldn't that be "Hornby" glue?

That aside I Haven't had a problem with a new loco for many years, mind you my entire rolling stock fleet has been bought second hand.

Regards

John
 

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I personally of the opinion that a new locomotive or indeed any accessories should be in pristine condition, as always we as customers hope this to be the normal.

Manufacturers today are less determined to ensure all models leaving their factories are in a condition fit for the purpose. It is all very well for them to say if an item is faulty - it will be replaced or repaired. The buyer of the faulty item is incurred with the cost of returning the faulty item to the manufacturer and in many cases no apology is made by the manufacturer to the buyer or any reimbursing of any additional postage costs.
 

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Dapol N gauge 66 - distinct wobble when running , probably due to a non-concentric wheel somewhere. Slight stutter in running and flickering lights , indicating pickups not properly adjusted. Mind you it could still be made to run very slowly on feedback. As I got it for nowt, new , I'm not actually complaining

Hornby 31 - one wire loose from connector on circuit board. Loco running fine. In a totally stupid act I attached it to a random connector and promptly blew the decoder

Bachmann 108,- some force was required to move the tight fitting body off its mounting lugs to get inside to fit decoder. My hand slipped and I cracked the silencer pipe at one end. Rapidly repaired with a touch of solvent

Apart from that , nothing to report . Mind you I'm not a heavy buyer of RTR, and a number of my locos are kit built (don't get me started on the demerits of Tenshodo motor bogies)
 

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Had a couple of hornby loco's in recent years that failed to run from the box due to shorting out somewhere hidden, also bits dropping off when looked at too hard. All returned and exchanged without issue to the shop they came from. The modern steam stuff seem to like throwing the metal tyres off the spoked bits occasionally too which can be a faff to put back on. That and some very indifferent haulage/light running wheelslip which may be down to the track a bit too. Oh and a Brit with a liking for one particular set of points to the extent that it wouldn't budge from them without fail if you ran across at low speed. Funnily enough not had any issues with the other 2 main UK prototype manufacturers (not yet tried vitrains).
Not hornby bashing at all just the facts from my experience. Doesn't stop me buying their stuff either.
 

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QUOTE (neil_s_wood @ 11 Jul 2007, 23:34) <{POST_SNAPBACK}>I forgot about my Liliput BR05 (Bachmann) The smoke generator didn't work and it makes a rattly sound as it runs.

Interesting about the Bachmann Liliput 05 - I have a couple of Liliput liliput 05's & they are both fine - I have yet to find a Bachmann Liliput 05 that runs well.
I have a couple of DB 2-6-0 tank locos - the Bachman Liliput runs very so-so with a very slight but distinct "waddle" - the Liliput Liliput is 100%.
 

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QUOTE (dbclass50 @ 12 Jul 2007, 17:19) <{POST_SNAPBACK}>Interesting about the Bachmann Liliput 05 - I have a couple of Liliput liliput 05's & they are both fine - I have yet to find a Bachmann Liliput 05 that runs well.
I have a couple of DB 2-6-0 tank locos - the Bachman Liliput runs very so-so with a very slight but distinct "waddle" - the Liliput Liliput is 100%.
I so wish I had spent the extra and bought the Trix one. Still I have learned my lesson now!
 

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Every Bachmann loco I've ever bought. Yet to buy one that doesn't wobble. Think it's about time somebody explained to them the the axles are suppose to be in the middle of the wheels!

Steve.
 

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Folks,
Thanks for saving me from myself


dbclass50.
Quote,
Interesting about the Bachmann Liliput 05 - I have a couple of Liliput liliput 05's & they are both fine - I have yet to find a Bachmann Liliput 05 that runs well.
I have a couple of DB 2-6-0 tank locos - the Bachman Liliput runs very so-so with a very slight but distinct "waddle" - the Liliput Liliput is 100%.

Neil,
Quote,
I so wish I had spent the extra and bought the Trix one. Still I have learned my lesson now!

Looks like Ebay for some Wien products.plus new motors to go inside


All the best,

David
 

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In view of the lack of response , can we take it that very few people are finding significant build quality problems on new RTR? Not a single report of a motor problem other than the Bachmann A1 (a known product recall)
 

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I think the reason for this is the way this thread started, which was were there faults or damage with the model as opposed to did it have a crap motor or poor running quality. Some models may be provided as they were intended by the manufacturer but still be poor. This thread was about buying damaged models.
 

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QUOTE (neil_s_wood @ 16 Jul 2007, 00:28) <{POST_SNAPBACK}>I think the reason for this is the way this thread started, which was were there faults or damage with the model as opposed to did it have a crap motor or poor running quality. Some models may be provided as they were intended by the manufacturer but still be poor.
Let's me start a thread on running quality then, a subject dear to my heart.
 

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Discussion Starter · #20 ·
Just to remind readers of the original quote:-

QUOTE And given that Model Rail Forum has 1600 members how many of us have actually ever had a major issue with a damaged or non running Hornby or Bachmann product?

Please only advise of running/motor issues in this thread if the model has been replaced or repaired under warranty.

Happy modelling
Gary
 
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