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Discussion Starter · #1 ·
Heljan is one of my favourite manufacturers of model railway rolling stock.
I returned a Class 47 diesel locomotive at their request for examination.
After a month of waiting, I enquired to the Class 47 progress, received a prompt reply, that the Class 47 was scheduled for Friday dispatch. After a further two weeks, my enquiry was replied, the Class 47 will be dispatched no later than next Tuesday and again after a further week - Class 47 was scheduled again for today (Friday).
Thinking of the worst! can the Class 47 become lost in the factory? or? somewhere in China!............
 

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If I was having all the hassles you have been subjected to lately double00 I might even consider taking up a stamp collection. No, that's no good, I already have one. OK then, a butterfly collection, but there again what would life be like without my model railway?. Ah well, hassle it is.
 

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More to the point why are you having to do this and not your dealer (again)?

If its by choice fair enough.

Lots of lessons here folks.

Please keep us informed double00.

Happy modelling
Gary
 

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Being jinx I could be, rather would think manufactured consumer goods are not the same quality as years gone by.
It is a fact that modern manufactured goods no longer are checked or tested when leaving the assembly line - the modern method now is to take a percentage sample of say 100 in 5000 and the rest of the batch sent out for distribution to the retailers. Now it leaves 4900 items that probably has a percentage of rejects or at least something faulty. The manufacturers, reckon it is both labour saving and less costly, for the consumers to send back a few of the 4900 for replacement, than to employ several people to check and test all 5000 items.
No doubt that my engines were part of the say 4900 and most unlucky to be part of buying one faulty engine.
Reason for dealing direct and not with the retailer, is simple - usual talk is that the retailer has not the facilities or staff to diagnose a fault or the capital to carry higher stocks to cover replacement. The retailer will certainly say that he will send back the faulty item to the manufacturer - how long will the item remain at the retailers premises? It is long enough to wait as it is for the manufacturer to get round and examine the said faulty item. If a retailer exchanges and item over the counter, it is because the retailer has been told by the manufacturer to do so at no cost to the retailer.
With regards to Heljan, I enquired as to possible reasons for the Class 47 slowing down for no reason - Heljan said it was difficult to diagnose trouble by exchange of correspondence and much quicker for me to send the Class 47 to their factory for examination.
On several occasions, where a model has been returned for examination to the manufacturer - model is sent back in the same condition as sent and no enclosed note to say what had been found.
I certainly envy people who never or have ever bought a defective item - you lucky people.


All my model engines and rolling stock, were bought from model shops and authorised dealers. I am now determined not to buy any future models from retailers by post or any retailer located in excess of thirty miles radius from my home address - choice will be curtailed but hope a reduction in being a hassle.
 

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I find that just about every retailer has at least a test track. many have window layouts. and they are usually quite willing to give it a test run on request.

If a loco is simply swapped for another new one on return, i don't really care why. i have a second opportunity to unwrap that cellophane, to smell the fresh factory applied oil and to fit all those details that i love.

I have only ever bought a loco once without seeing it run. it was a top of the range bachmann spectrum. i assumed it would be fine and took it to the club that very night. the detail was perfect and the livery was the one i wanted. it was only when i tried to give it a run that it made the most awful noise and started smoking! the nest day it was swapped for a new one.

i think the problems you have been having are not with retailers but with poor retailers. just because it is an "authorized dealer" decent necessarily mean that they are any good!

my advice-find a good one and stay loyal!

Peter
 

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Discussion Starter · #8 ·
pedromorgan, I presume you live in well populated area, with an abundance of model shops to choose from.
In a radius of twenty five miles where I live, there are approximately twelve such model shops of which the majority are fine until a replacement or refund comes into the equation - as long as you hand over your cash, it is all smiles.
The same applies to dealings with model shops by post, except it is even harder to have a sale rectified.
To all who have never experienced a bad purchase of locomotives, coaches and accessories - you are indeed very fortunate.

The only model shop that I have dealt with, is some fifty miles round trip, to exchange or refund without usual hassle is Harburn Hobbies of Edinburgh.
 
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