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Keen railway enthusiast
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I have been trying to contact Hereford Models over the past few days and cannot get any contact by phone or email. Are they still operating as their website is also gone?
 

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It's the Wyre Forest show today


Oh
I forgot


Anyway - yes, they're still in business; the website is never much use, unfortunately, phoning them (when not at a show !) or calling in is the best bet.

Nice people.

Mike
 

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I bought from them online last week!

There is/was a slight problem with their checkout on the address line (for me it will only accept house number on 1st line and street on 2nd).
I emailed them about the problem and they responded very quickly.

My goods came next day!
 

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Chief mouser
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QUOTE (pedromorgan @ 11 Mar 2012, 18:33) <{POST_SNAPBACK}>Good shop but slightly crazy!
In which case they should register here, they'd fit right in


Regards
 

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Keen railway enthusiast
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Discussion Starter · #12 ·
QUOTE (Vespa @ 11 Mar 2012, 12:13) <{POST_SNAPBACK}>I have been trying to contact Hereford Models over the past few days and cannot get any contact by phone or email. Are they still operating as their website is also gone?
I can now connect via internet explorer only and not by Firefox browsers. I am running add ons that block ads and ghost tracking. This site runs 4 ghost trackers and Hereford models must have some kind of detection in their website that diverts it to another website.
 

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Apologies for reviving an old thread, but I have been trying to contact Hereford Models via their website and via email and I am not getting a reply.

Are they still in business ? If so, it seems like email contact is still a problem 10 years later!
 

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Graham - current website in the latest issue (July) of Railway Modeller is: www.herefordmodels.com
e-mail: [email protected]

I'm a bit surprised by the differences in the two addresses!
Thanks John, the email I had was from emails sent by their website when you place an order: [email protected] which is even different to what you have!
I'll try the address you quoted - many thanks.

I often have to teach clients about this: make sure all your website and email addresses are consistent everywhere, including your 'About' page and any emails that your website sends out as well as 'reply to' addresses. You'd be surprised at the number of organisations who send out emails that have invalid reply-to addresses and therefore, can't be replied to!
 

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Graham - apologies - I inserted an accidental full stop between 'hereford' and 'model' in the '[email protected]' address. It should read as you have it, having double-checked the advert.
Thanks John.

Even with the correct email address, I'm not getting replies. Also tried my alternate email address in case my regular address was getting classified as junk/filtered, but to no avail.

Seems I can't contact them at all.

Can someone else try contacting them and see what happens ? Let them know that I'm trying to contact them.

Quite often, it is unfortunately, people in my profession (who shouldn't be) who fail to set things up properly that causes these kinds of problems!
 

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Graham - rang them this morning on your behalf. They instantly recognised your name! Your e-mails have been received and one order is, I gather, on its way to you. The other order they are not certain they can currently fulfil and may be in contact with you about that.
 

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Graham - rang them this morning on your behalf. They instantly recognised your name! Your e-mails have been received and one order is, I gather, on its way to you. The other order they are not certain they can currently fulfil and may be in contact with you about that.
Many many thanks John - much appreciated - I owe you an Amber Nectar!

They still haven't emailed me though!
 
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