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Recently my Hornby Britannia rather prototypically had a crosshead separate from the slide bars which resulted in a fractured connecting rod amongst other damage.

There was a delay of a few days before Hornby's Customer Care replied to my e-mail and recommended that (since I live in Singapore) I send the loco to their Hong Kong address.

The outcome is that a replacement Britannia was delivered last night by courier FOC! I don't know if Harvard Lee in Hong Kong wears a white coat like the UK counterpart mentioned earlier in this thread but thank you Harvard and Hornby for this service!


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