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Discussion Starter · #1 ·
Basic question, those of you that have e-mailed Hornby's customer service, via their website; well how long did it take to get a reply? I have been waiting over a week regarding a query on a spare part. Is this the norm?
Thanks Paul
 

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Discussion Starter · #8 ·
Got an e-mail back today, just as I was about to re-email them (they must be very busy), saying they will send out my class 60 spare part.
Amazingly it was the obscure plastic moulding that I talked about on a previous thread, which is not listed as a spare on the service sheet!

Now I call that first class customer service. Thankyou Hornby
 
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