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QUOTE (paul_d @ 12 Mar 2007, 16:27) <{POST_SNAPBACK}>Basic question, those of you that have e-mailed Hornby's customer service, via their website; well how long did it take to get a reply? I have been waiting over a week regarding a query on a spare part. Is this the norm?
Thanks Paul

Paul, as Bilbo has said, Hornby are reputed to be one of the best and I would endorse that from personal experience. Two days is not uncommon but if you've been waiting a week I'd email them again. My guess is you'll get a response and an apology.
 

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QUOTE (dbclass50 @ 14 Mar 2007, 07:47) <{POST_SNAPBACK}>It did occur to me at the time to buy really mashed up ones from the local model shop (long since gone) & take them back to the factory................

You naughty boy. I wouldn't have dreamt of doing such a thing
 
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