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Although I don't currently run any Hornby UK - I'm pleased to know that they are still good with customer service.

Casting my memory back a very loooooong time when I was a mere schoolboy I used to take my broken Triang (as it was then) locomotives to the factory, where a very nice man with a white coat (no he did not have a padded van before you say anything BRITHO !) would exchange them for brand new ones !

It did occur to me at the time to buy really mashed up ones from the local model shop (long since gone) & take them back to the factory................
 
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