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Hornby Customer Service

2089 Views 14 Replies 12 Participants Last post by  Eamonn macHarris
Basic question, those of you that have e-mailed Hornby's customer service, via their website; well how long did it take to get a reply? I have been waiting over a week regarding a query on a spare part. Is this the norm?
Thanks Paul
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I got a response within a couple of hours last week. I was very impressed they even included a freepost address for me to send my item t6o them for repair.
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