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Discussion Starter · #1 ·
Whats the common sort of time to expect a reply from a mail sent the Hornby Customer Servive dept through their contact us on the website.

I got the standard we have recieved your mail, but heard no more.

Thanks

Cpt Jack
 

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Normally Hornby are up there with the best when it comes to service, but they have probably just returned from the Christmas break & will almost certainly be extra busy at this time of year.
 

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Just to say I had a reply the same but they sent me out new decoder by the end of the week so think it may be Christmas delay
Yours Noel
 
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