Firstly, I was replying very specifically to Sid, to a specific question: Did you miss the fact my post started out by saying so?
Not everybody is a Mr DCC and there are considerations beyond that of a "a perfect system for Mr DCC types" that UK buyers consider.
Yes I agree: Nor am I - I'm first and foremost a modeller who understands it from both sides.
By the way - you love adding labels to people. I will say it one more time... you do not know me and you are not qualified to do so. Actually, from your comments, you don't know the UK buyer/modeller too well either.
DCC can be simple: That is why I frame my responses as I do, so any modeller on any level can understand.
Except you, obviously. Why do you decry knowledge and use such phrases. I comment on the products, you seem to delight in having a go at the people... My dear mum has an expression for those who bluster. "You protest too much for an honest man"
Whilst the products mentioned by Richard do have sales support their customer support would be truely overwhelmed if Hornby customers started on mass to buy these products.
REJ: Bollocks Gary, you do talk some rubbish. For a start products like the PowerCab are easier to understand than any other product I've seen, and I routinely Sell powercab and Digitrax Zephyr to novices and more informed modellers alike. Irrespective of age, they all "get it" in minutes and these products at least don't have the problems of the Hornby products - and can wither control a small layout or a larger one.
Can you imagine how Digitrax and NCE and others in the UK would react to the type of questions posed by Hornby customers in their thousands? They would not be able to cope.
REJ: I'm sure the several very intelligent and helpful UK resellers I know would be fascinated by that comment - as would Those of NCE, who give exemplary service. Then again they have the time, as they aren't tied up making excuses for product that fails routinely and is not compatible as they claim it is.
Warley MRC has first hand experience of Digitrax sales support and we are not overimpressed with little interest in issues shown. When the system shorted at random we could not work out what the codes meant.
Controller don't short routinely, layouts and loco's do when they aren't up to scratch. Warley MRC are not a good refrence for DCC or layout wiring obviously. The codes are all in the digitrax manual, in English.... do I need t osay more? Perhaps if you'd tried asking any of the many excellent modellers who routinely exhibit using it / very happy with their digitrax systems they may have read it to you.
...and Digitrax were not that helpful. We were not sure if there was a console failure or not and Digitrax were unwilling
Gary, if I saw the apporach you give to issues as a custmer service person I really don't think I'd be all that helpful either to tell you the truth.
And Hornby are helpful? How is insisiting their product is something it isn't helpful?
Look at the equipment. In short Digitrax can be overcomplex for the beginner as can some of the other consoles mentioned by Richard.
You are simply wrong... and choose to selectively quote anyway. Yes, the full digitrax system is complex but nobody mentioned that at all...
Firstly I said that the entry level unit is Bachmann EZ command. Secondly level the Powercab or the Zephyr. There's nothing difficult about an NCE PowerCab or DIgitrax Zephyr, as long as you can actually read basic english. I recently gave this a test with an NCE powercab... asking both an 80 year old modeller and a 10 year old boy to set it up and run a train. Both managed it within a few minutes.
And Digitrax and NCE and other do have returns and failures. It is just that you hear more about Hornby product failures in the last few months because put simply they have sold more!
Are you even half way serious! Of course thay have failures, so does every brand in every type of product. As to Hornby selling more, you can't be serious: Hornby isn't a major DCC player even in the UK market. (actually htey aren't a DCC brand at all yet - their product isn't really DCC)
And Hornby do have a dedicated Hornby DCC forum unlike the other manufacturers so again there is much greater visibility for Hornby product issues and customer education. This honest and open approach taken by Hornby has been used by the Hornby knockers who all too readily quote from selected pieces of what they read without having first hand experience.
Digitrax forum: Over 5,000 members last time I looked.
NCE forum: Over 2,000
Hornby how many?
ONLY HORNBY insist on running it themselves and editing out inconvenient comments though - all the others are led by non-company poeople who are impartial, and well supported by the brands directly ONLY when a from the horses mouth comment is warranted.
Very few railway modellers in the UK will have the benefit of Richard's DCC classes which I am absolutely certain are superb! Doesn't this prove the point though? Why do you need to go to DCC classes before you can understand DCC?
Actually those who ask for them most are novices.
They'd like to learn how to open uip a loco and add a chip, what the wire colours mean o they can check and reverse the incorrect hornby and other brand wiring so their loco's run the right way, how they can wire the layout properly so it will run well as doing it hornbys way isn't working, etc etc.
They'd like to know how to tune a loco so it runs as good as it possinbly can, and they'd like to know "the next step" once they've played for a while - with the FACTS not brand created half truths or incomplete reseller data to go by.
Nothing hard really, just the truth, told in simple words for most of it. I actually do far less advanced formal teaching stuff than you might imagine - that is mostly handled with quite different monthly workshops which I freely invite anybody to attend, and mostly do at the clubs.
Simple products are required in the UK for the masses and Hornby do deliver on this.
You insult UK modellers Gary. That is nonsense.