Model Railway Forum banner
Cancel

Msl Changed To Fed Ex to Uk

4893 Views 78 Replies 12 Participants Last post by  Babz, 
Babz
Heads up EVERYONE I discovered to my horror that MSL have changed couriers to Fed Ex. They are charging Duty , Vat, and fee of min 2% before delivery.
There is No Duty on Model Trains from Europe according to HMRC Documents codes. The bill I am being asked to be paid is £ 33. 50 on top of VAT of £177.00 plus Fee of £12:50 . Before Delivery. Now hear is the sting, I have dealt with this company before and they will charge but not provide the paperwork to get the refund from HMRC. Great Cash flow. Not Unlike Royal mail who do provide a sticky label with all the costs and details on.
I have informed MSL if they continue using FED EX I will not purchase anymore.
Babs
Reply
Save
Like
  • Like
Reactions: 2
1 - 5 of 79 Posts
Julian2011
As far as I am aware, Duty is paid at the point of purchase, should regulation require. So... Duty for an item made in country C, is paid for by the company, in country D, which makes the contract and receives the goods.

Any subsequent purchase from the same company in country D, by a person in country B, is only subject to Customs, Excise, due to arrangement with country D.

The contract between the company in country C and the company in Country D, is complete in payment and excise, any further ongoing is no business of country C..

Julian
Reply
Save
Like
  • Like
Reactions: 1
Julian2011
dwb said:
............

I can see that MSL will want to get the lowest cost service to them for deliveries. The thing to watch out for, and they will need feedback from us on this, is what charges the receiver pays on top of the 9 euro we pay MSL. So if FedEx go in and say to MSL we will charge you 7 Euro whereas DHL charge 8, if Fed Ex then charge us 10 Euro in charges vs ParcelForces 8, then it's costing us more (7 + 10) vs (8 + 8) - ie FedEx would literally buy the UK delivery business from MSL because they can more than make up the 'loss' they on the MSL side. In that case I would rather pay MSL the difference between their DHL - FedEx cost than have MSL use Fed Ex.
............

David
Click to expand...
Perhaps this is why Amazon and many of the suppliers offer a variety of payment / postal choices?

Discounts for a sole operator may not be as advantageous as first perceived.

Julian
Reply
Save
Like
  • Like
Reactions: 1
Julian2011
Almost every professional organisation will identify their "competence with Attention to detail", as being very high on the priority list. FedEx doesn't seem to have identified that as one of it's qualities, in respect of any of it's activities.

J
Reply
Save
Like
  • Haha
Reactions: 1
Julian2011
SimonBoulton said:
I've experienced the MSL with FedEx delivery process four times now and apart from one occasion when they claimed they couldn't deliver due to roadworks when the Amazon guy turned up ten minutes later, they have all gone fairly smoothly. The last one actually arrived a day earlier than the estimate. The main issue seems to be the tracking system. A friend of mine has been less fortunate though, he had one parcel sit in the Dartford office for several days before they then sent it back to Germany for no apparent reason
Click to expand...
Umm, how very encouraging... [not you, of course] but the attitude displayed by Fedex. Compared to the efforts of the Royal Mail system and other good carriers, they don't register on the scale.

Others leave notes through the letter box, detailing their action should they be unable to get someone at the door, or including a picture of where they may have left an item.

I know where I prefer not to send any of my valued items through.

Julian
Reply
Save
Like
Julian2011
dwb said:
.........
I've now paid it. I wonder how long it would have taken for them to chase me for it?

David
Click to expand...
Somewhat faster and more accurate than their deliveries, I would venture to suggest...

Julian
Reply
Save
Like
  • Like
Reactions: 1
1 - 5 of 79 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Model Railway Forum
A forum community dedicated to Model train and railway owners and enthusiasts. Come join the discussion about collections, displays, models, styles, scales, motors, reviews, accessories, classifieds, and more!
Full Forum Listing
Explore Our Forums
OO Gauge & 4mm Scale DCC On My Layout The Station Concourse Tracks, Layouts & Scenery
Top