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Msl Changed To Fed Ex to Uk

4901 Views 78 Replies 12 Participants Last post by  Babz
Heads up EVERYONE I discovered to my horror that MSL have changed couriers to Fed Ex. They are charging Duty , Vat, and fee of min 2% before delivery.
There is No Duty on Model Trains from Europe according to HMRC Documents codes. The bill I am being asked to be paid is £ 33. 50 on top of VAT of £177.00 plus Fee of £12:50 . Before Delivery. Now hear is the sting, I have dealt with this company before and they will charge but not provide the paperwork to get the refund from HMRC. Great Cash flow. Not Unlike Royal mail who do provide a sticky label with all the costs and details on.
I have informed MSL if they continue using FED EX I will not purchase anymore.
Babs
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Simon Good Afternoon. Yes I believe so I will let you know when I get my invoice. Babs
Another wrinkle in the Fed Ex system. Check your spam trap for emails requesting VAT/Duty payments. I found a request in there this evening quite by chance, for a delivery which I received yesterday...
I've now paid it. I wonder how long it would have taken for them to chase me for it?

David
.........
I've now paid it. I wonder how long it would have taken for them to chase me for it?

David
Somewhat faster and more accurate than their deliveries, I would venture to suggest...

Julian
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Just had another flawless delivery from MSL via FedEx, as Babs says, now 12.90 Euros delivery. Another thing I forgot to mention (for your information Babs), about a week after delivery, I get sent all the VAT and duty paperwork in the post.
Is it just me :)
Regards
Alan
Hi Alan Yes my one and only delivery had the paperwork sent with all the wrong info on it wrong commodity codes despite what the Invoices said and believe it or not they did not know which country it came from on the form it Said Gernany DE what a bunch of t-----rs . Mine is being sent from MSL to me via DHL / parcelforce
Babs
Is it just me
I'll let you know in a week's time when my paperwork should have turned up ;)

David
Guy's Just out of interest the rules changed on the 1st of January regarding paperwork us the receivers have supposedly to submit Rules of Origin as well as invoices in advance. Were you asked by HMRC for the paperwork???,
I knew the rules were changing but nothing has happened so far ...

David
Paperwork arrived in the post today. It shows rate of exchange for Euro to £, the VAT owed and the handling charge.
There was no duty.

David
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It would appear that FedEx have been on a learning curve and may have improved. Many logistics companies have had a similar journey to make, some getting their act together sooner than later.

Now that many suppliers provide tracking information it is possible to understand the arbitrary procedures that can delay deliveries. I sent two identical parcels, on the same day, to someone in Brno (Czech) and one was delivered within 4 days whilst the other was held up in Prague for 3 weeks pending an assessment of duty payable. Another tracking experience involved FedEx where an Amazon purchase in the UK, to my surprise sourced by a location in Virginia USA; took 3 weeks for the parcel to reach Seattle and then 3 days from there to my house in Derbyshire. Once it was on the polar flight to Heathrow it speeded up. No extra payment was required.

My main annoyance is that gifts from relatives in Germany are now subject to a payment before they are delivered. VAT paid by the gift giver plus VAT paid by the gift receiver .... plus a handling charge. I believe that there maybe a process whereby some money can be claimed back if proven to be eligible but I don't know what is involved with that. I hesitate to calculate what these new rules are costing a railway modeller because I want to avoid knowing the answer and getting depressed.

Best regards ..................... Greyvoices (alias John)
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I've had one order from after the new rules came in on the first of January but nothing had changed from before
...My main annoyance is that gifts from relatives in Germany are now subject to a payment before they are delivered. VAT paid by the gift giver plus VAT paid by the gift receiver ...
What with having a plenitude of relatives wthin the EU we have 'an arrangement'. It works like this:
Modest gifts, well below the applicable threshold for VAT (e.g. value under £39 coming into the UK) that are light and compact enough to travel at modest shipping rates, we send to each other.
More expensive items, we achieve 'virtually'. So for example, my fond cousin Wilhelmina tells me that for her birthday she has bought a piece of decorative glass at so many Euros, which she considers a gift from me, and when my birthday comes around I spend a similar amount on something I like, as a gift from her. No import charges, shipping cost or risk of damage as it is booted over the border, everyone is happy.

This of course is no substitute for the face to face hugging, kissing and splendid hospitality; but that's not the problem we are solving here. (When 'they' find a way of taxing this, we are in real trouble...)
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This of course is no substitute for the face to face hugging, kissing and splendid hospitality; but that's not the problem we are solving here. (When 'they' find a way of taxing this, we are in real trouble...)
This is already taxed. The net cost of sister-in-laws, cousins, nieces and nephews has been considerable ......... not that I would ever complain. Sadly the older generation have gone except for one dear aunt in her late nineties in the US.

Thank you for the advice 34C. I am now going to buy myself the complete Tillig DR regierungszug set (I think by now up to about 10 coaches) for nigh on €1,000 and send the in-laws the bill with my thanks.

Best regards ............... Greyvoices (alias John)
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Hi Everyone This seems to be a bit of a Lottery on who gets charged and who doesn't. I had a delivery this morning and customs had not even looked at it. I have a parcel coming from Switzerland through Swiss Post. Of 3 sets of BLS Swiss coaches made by liliput who only sell these to Swiss shops why I do not know .Watch this space.
Babs
Well, my first FedEx experience wasn't so good.
I got no tracking information or updates from them. Today a TNT truck tried to deliver the parcel and despite a phone number being displayed at the gate, they were unable to contact me. They were able to send a text to the same number explaining that they were unable to contact me. The parcel is now heading back to the depot 70kms away.

If spending money makes me unhappy, then I should stop.
Adrian FEd Ex are F------g Joke. How MSL thought this outfit was better i will never know. MSL in their due diligence should go on FB and see the comments about FEDEX.That say's it all. Babs
Babz, I sent the retailer a note about it. I paid 50 euros for delivery, that's as much effort as I'm prepared to put in. The parcel will either be delivered or returned to the supplier.
The world will continue to turn and I will be slightly more experienced about it.
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Hi Everyone This seems to be a bit of a Lottery on who gets charged and who doesn't. I had a delivery this morning and customs had not even looked at it. I have a parcel coming from Switzerland through Swiss Post. Of 3 sets of BLS Swiss coaches made by liliput who only sell these to Swiss shops why I do not know .Watch this space.
Babs
Babz,
It seems to very much depend if the goods are valued at less than £135 or not,
Best wishes,
Simon
Simon The items i had coming from Switzerland were considerably more than that. I do understand about the £135.00 Rule that must have VAT already on them and the supplier is VAT UK registered the onus is on them. Above That figure Model Trains / Goods are sent minus VAT and the recipient is responsible for the VAT.There is No Duty on Models/ Trains and yet customs charge variable amounts of Duty from zero to 30%. In other words they do not know there own rules and Job.
Babs
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