QUOTE (dwb @ 10 Apr 2021, 19:51)
<{POST_SNAPBACK}>I am really cheesed off.
I got an email from Hattons telling me that my pre-orders for the Gresley Hush-hush in fictional LNER apple green and BR in rebuilt form have been cancelled because they could not get enough stock to fulfil orders. I placed those orders when the models were announced with Hattons. I did not realise then that I would dodge the bullet of Rails ceasing to be a Hornby dealer but I did lose my orders for the Liverpool & Manchester railway open third waggons and I have none to date. So from all the models I took a fancy to in Hornby's catalogue of 2020 all I have actually ended up with is the Rocket train pack (ordinary version).
Shall I try to get them elsewhere? You know I really don't think I'll bother. Somehow the link between models being announced and being able to get your hands on them is well and truly broken for me.
I've still got some Rivarossi VSOE coaches on reservation from their Jan 2020 announcements. I wonder will they go the same way?
David
It has to be an experience faced by quite a number and is no less bothersome for that.
The "excuse", that lack of "enough stock to fulfil orders" would suggest that they had set a figure for the production run and accepted orders for more than the planned run. That is, also, a plan to guarantee that there will be disgruntled customers, who will express their opinions online. It is difficult to imagine that other disappointed customers will not react as you have and others will be less likely to want to put in bids for reservations.
Julian