Model Railway Forum banner
1 - 5 of 252 Posts

· C55
Joined
·
2,694 Posts
QUOTE (dwb @ 10 Apr 2021, 19:51) <{POST_SNAPBACK}>I am really cheesed off.

I got an email from Hattons telling me that my pre-orders for the Gresley Hush-hush in fictional LNER apple green and BR in rebuilt form have been cancelled because they could not get enough stock to fulfil orders. I placed those orders when the models were announced with Hattons. I did not realise then that I would dodge the bullet of Rails ceasing to be a Hornby dealer but I did lose my orders for the Liverpool & Manchester railway open third waggons and I have none to date. So from all the models I took a fancy to in Hornby's catalogue of 2020 all I have actually ended up with is the Rocket train pack (ordinary version).

Shall I try to get them elsewhere? You know I really don't think I'll bother. Somehow the link between models being announced and being able to get your hands on them is well and truly broken for me.

I've still got some Rivarossi VSOE coaches on reservation from their Jan 2020 announcements. I wonder will they go the same way?

David

It has to be an experience faced by quite a number and is no less bothersome for that.
The "excuse", that lack of "enough stock to fulfil orders" would suggest that they had set a figure for the production run and accepted orders for more than the planned run. That is, also, a plan to guarantee that there will be disgruntled customers, who will express their opinions online. It is difficult to imagine that other disappointed customers will not react as you have and others will be less likely to want to put in bids for reservations.

Julian
 

· C55
Joined
·
2,694 Posts
QUOTE (dwb @ 10 Apr 2021, 22:02) <{POST_SNAPBACK}>That's not an excuse, it's poor business practice. It's not difficult to see the orders coming in and scale up production accordingly. If the new kids on the block like Rapido and Accurascale can fit their production runs to meet demand then why not Hornby?
Or is this Hornby trying to get us back to buying from our local hobby shop?

David

Absolutely right David.

{My use of the term "excuse" was deeply sarcastic and the same for the disgraceful treatment of their customers.}

Julian
 

· C55
Joined
·
2,694 Posts
QUOTE (34C @ 19 May 2021, 10:26) <{POST_SNAPBACK}>Signals are 'off' for the arrival of the SECR/SR/BR(SR) Wainwright D class 4-4-0. I expect to see any number of excuses to run this model within modelling scenarios far removed from their genuine scene of operation. A thing of beauty being a joy forever and all that...

I just Google Images that, what a fine looking loco. Colourful, handsome and looks very effective, simply delightful. I am unlikely to purchase one, but will look forward, very much, to pictures from those who manage to find an excuse, a fitting place on their layouts.

Julian
 
1 - 5 of 252 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top