Hi,
Just thought I'd run this past you!
I bought a batch of five 36-553 (4 digit address) Bachmann decoders from a UK based model shop via mail order. One went bad, so I sent it to Bachmann service in it's original box and looking as new. I could not find the receipt, so I sent it anyway with a covering letter. I then found the receipt and sent it to them 2 days latter.
A week latter I got a replacement 36-553 decoder. It had no box, no instructions. I fitted it to a loco and set it up with a 4 digit number. Guess what, it was an old 2 digit decoder! and on top of this, they did not return the receipt I sent to them covering the other 4 decoders I bought at the same time. So I can't send in any of the others if they go wrong!
I sent an Email to Bachmann asking why they had sent me an old decoder, why it was not boxed and why they did not return my original receipt. Nothing! no reply at all. They have always responded to my mails before.
How's that for service?
I'm glad I got that off my chest
Rob.
Just thought I'd run this past you!
I bought a batch of five 36-553 (4 digit address) Bachmann decoders from a UK based model shop via mail order. One went bad, so I sent it to Bachmann service in it's original box and looking as new. I could not find the receipt, so I sent it anyway with a covering letter. I then found the receipt and sent it to them 2 days latter.
A week latter I got a replacement 36-553 decoder. It had no box, no instructions. I fitted it to a loco and set it up with a 4 digit number. Guess what, it was an old 2 digit decoder! and on top of this, they did not return the receipt I sent to them covering the other 4 decoders I bought at the same time. So I can't send in any of the others if they go wrong!
I sent an Email to Bachmann asking why they had sent me an old decoder, why it was not boxed and why they did not return my original receipt. Nothing! no reply at all. They have always responded to my mails before.
How's that for service?
I'm glad I got that off my chest

Rob.