Olivia's Trains Question

Petes Request said:

What is others experience in returning unwanted incorrect purchases which have been refused delivery to DHL the Courier as per issuer's instructions in obtaining a purchasing credit to repurchase correct items? First purchased on the 8th of June and refused delivery one week later.

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Hi Good Morning I am perplexed by your Post.
Have you bought something from Olivias Trains online. Have Olivia's Trains Tried to deliver to you with DHL.
If so the Online selling regulations come to mind.
If you Ordered the wrong item Then it is your fault.
If They sent the wrong item that you paid for it is there problem and are obliged by law under the distance selling regulations to put it right including postage/ Courier.
Even if you paid the postage/ Courier it is Olivia's Trains Contract. Olovia's Trains has to provide you with a Return label
Babs

Pete Now i understand. The trouble with DHL they are like a law unto themselves. Nightmare to deal with in Europe Sorry i cannot be of further help. Babs

Pete good morning Did you buy with a credit card. If so your Credit card provider should refund the money.
Failing that you can do a small claims court online in uk if you succeed they will have a CCJ registered against them if they do not refund themoney.
Trading standards in UK are useless.
Olivia's Trains are risking their reputation as it is now on a public forum for the whole world to see.
I will not buy from them now because of the stance they have taken .
Babs

6991 Hi It can be very nerve wracking with DHL. But even if you pay for the delivery it is not your Contract with DHL It is Olivia's Contract and you have a contract with Olivia's End of. In December last year i had a very big order from Northern Germany The tracking did not move for2weeks it took three weeks and that was supposed to be a 48 hour Delivery. It can be a nightmare and DHL Know it. Babs