Model Railway Forum banner
1 - 6 of 6 Posts

·
Registered
Joined
·
153 Posts
Discussion Starter · #1 ·
Hello all,

I just wanted to give a shout out to Richard Johnson at DCC Concepts for the excellent service he has has given me in recent weeks

I'm new to the world of DCC and so have asked many many probably very mundane questions for an expert like him, and he's always been both encouraging and helpful.

Despite the fact that we're several time zones apart, he's always answered e-mails promptly and overseas buyers should have no worries about ordering something from him in Australia as all my items have arrived in double quick time. It seems most of his products are cheaper from him direct than from the UK retailers that stock them, even with shipping costs.

All in all - A1 service. Thanks Richard, I haven't quite finished harranging you yet mind!
 

·
Registered
Joined
·
405 Posts
I can add to this the service he gives is great he replace my blown master switch which is no longer available in the uk it came within a week with no charge for mail whch is great alot better than a lot of the large companys say no more

regards Noel
 

·
Just another modeller
Joined
·
9,983 Posts
***Thank you most sincerely , but please don't be hard on local UK retailer pricing from the excellent local retailers who also give good service - they have a high VAT level plus air delivery costs plus significantly high UK overheads to contend with... If I was based there, my prices mght be higher too!

regards

Richard
 

·
Premium Member
Joined
·
4,854 Posts
I'll go along with everything that has been said re. Richard at DCC Concepts. His helpful, friendly guidance has been a real boon to me and his products are really innovative. I would still be struggling with my control panel if it wasn't for Richard and his marvellous MasterSwitches. Add to that the very efficient delivery service to just about any part of the world which has all combined to earn the respect and appreciation of modellers all round the world.

Well done Richard. Long may your business prosper.
 

·
Registered
Joined
·
1,275 Posts
I can heartily agree, best service I have ever had from any retailer any where in the world. And his follow uo service is just as good.

Charles Emerson
Queensland
Australia
 

·
Registered
Joined
·
153 Posts
Discussion Starter · #6 ·
QUOTE (Richard Johnson @ 13 Mar 2009, 03:05) <{POST_SNAPBACK}>***Thank you most sincerely , but please don't be hard on local UK retailer pricing from the excellent local retailers who also give good service - they have a high VAT level plus air delivery costs plus significantly high UK overheads to contend with... If I was based there, my prices mght be higher too!

regards

Richard

Hi Richard - yes you're right of course. I read my post back and it did seem a little hard on the British retailers! I'll often buy products at increased prices in order to promote the small local model shop or the DCC specialist retailer, I mention it only as in today's climate everyone is looking for a way to save a little.
 
1 - 6 of 6 Posts
Top