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Discussion Starter · #1 ·
Hello all,

I just wanted to give a shout out to Richard Johnson at DCC Concepts for the excellent service he has has given me in recent weeks

I'm new to the world of DCC and so have asked many many probably very mundane questions for an expert like him, and he's always been both encouraging and helpful.

Despite the fact that we're several time zones apart, he's always answered e-mails promptly and overseas buyers should have no worries about ordering something from him in Australia as all my items have arrived in double quick time. It seems most of his products are cheaper from him direct than from the UK retailers that stock them, even with shipping costs.

All in all - A1 service. Thanks Richard, I haven't quite finished harranging you yet mind!
 

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Discussion Starter · #6 ·
QUOTE (Richard Johnson @ 13 Mar 2009, 03:05) <{POST_SNAPBACK}>***Thank you most sincerely , but please don't be hard on local UK retailer pricing from the excellent local retailers who also give good service - they have a high VAT level plus air delivery costs plus significantly high UK overheads to contend with... If I was based there, my prices mght be higher too!

regards

Richard

Hi Richard - yes you're right of course. I read my post back and it did seem a little hard on the British retailers! I'll often buy products at increased prices in order to promote the small local model shop or the DCC specialist retailer, I mention it only as in today's climate everyone is looking for a way to save a little.
 
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