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From personal experience I would recommend Digitrains. When I spoke to them the other day he reckoned about the middle of January to get over the Christmas rush and back to normal.

I would be intrigued to know who you are having problems with as I had a great deal of difficulty myself with one well advertised firm and had to resort to threatening Police action for theft just to get my models back from them never mind actually doing the agreed work. I have kept a copy of my original log of my dealings with this firm including telephone calls and emails. If it is the same firm it may be of help to you in the future. PM me if need be.
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