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Richard Johnson

1723 Views 7 Replies 8 Participants Last post by  7113
I should perhaps explain that I am a modeller who just happens to have a few trains running around, trains which work (sometimes) on the black art of DCC which I know absolutely nothing about, hence the reason for me being a prolific reader of this forum.
And I have to say that said Richard Johnson seems to be the fountian of all knowledge, with a solution to everybodies problems.
Well if he is not a God or even a lowly Saint, then I suggest he should at least be Prime Minister if he can make a country run as smooth as his advice does to my trains!
Or perhaps not, because then he wouldn't have time for all our minor problems!
So really this is just a general Thank you for being here, and more importantly having the patience to answer so many questions which may be simple and obvious to you, but which confuse us mere mortals!
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We do appreciate Richard's contributions. He is a fountain of knowledge.

Just wait and see what surprise he'll be pulling out of his 'DCC hat' in the next few weeks!
QUOTE (Doug @ 24 Feb 2008, 18:15) <{POST_SNAPBACK}>We do appreciate Richard's contributions. He is a fountain of knowledge.

Just wait and see what surprise he'll be pulling out of his 'DCC hat' in the next few weeks!

I absolutely agree.

Hang on - what "surprise"?
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I would agree with the above. I have found him to be helpful and very knowledgable in all my dealings with him.
Like Neil, I would have to agree about Richard - in fact while he & I have never met face to face unfortunately, we have had many phone calls & e-mails over many different modeling topics & how he can pack so much into his day, I do not know, running I believe 2 businesses plus the amount of modelling - he must not sleep.

Take a bow, Richard
Yes I'm sure everyone on this forum (apart from he who shall not be named!) will agree, along with the other forums/discussion groups that Richard helps out with. Its unusual for someone to be able to put across advice that anyone can understand without unnecessary language.

What surprise!!! We're all on tenterhooks now!

I am very lucky to know Richard in person, and he has helped me to know end, when it come to DCC and model trains.

No need for me to add to the above but I would like to tell you 2 stories about Richard.

Firstly A couple of Sunday's ago I dropped in about 1-1.30pm. Richard was working on a Bachmann Voyager 6 car set. Had a brief chat looked at the voyager had a listen to the sound etc. Richard is a very friendly guy and as usual offered a cuppa. Had a look around, picked some stuff of the shelf. It was about 3.15 and Richard was still working on the Voyager.. I asked why. Richard was not happy with the sound. To me it sounded great but Richard was not really listening to it but looking at the wave forms. I sat for another 1/2 hour quietly listening and just trying to pick up on the slight differences. Finally he was pleased with it, ran it and packed it away. I asked why go to that effort, your customer wont even notice. Richards replay "He may not, but I will, I want it right before it goes out"

To that lucky customer who got sound added in there voyager. You paid for the install and loksound but I bet you didnt pay for the 3 maybe 4 hours of setting up and care that went into it.

I installed a loksound in a 9f. Took ot down to Richard to get set up. As usual offered a cuppa and the new DCC Concepts 2008 product book. Now that is worth something a wealth of info. Anyway, it took him about 10-15 minutes to program the sounds and the 4 lighting functions I had used. Richard then ran it on his test track up and down for about 3/4 hour until he was happy with the chuff and wheel rotation rate. To me that real customer service. I felt slightly guilty walking out as I had only paid for a loksound. Yes I understand that it part of the service but I was pleased with it after 15 minutes.

As we have all said Richard goes the extra mile for us all.

I think I speak for 99.9% of us on here Thank you for freely sharing your knowledge with us and for all the help and services you have provided.

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I look forward to the surprise - don;t keep us waiting to lng Richard.

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