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Very Sad

Manufacturers need to get quality sorted out for all their models.

QC seems to lie with the consumer, on the basis that a certain proportion of the models will be defective , but that its OK because we can take them back and get another one.

When will they learn that there is considerable dissappointment in a model not running, that just taking it back, can be a major inconvenience (perhaps extra expense of posting it back) and that its a very bad experience for all concerned.

If reports of defective quality on the German forums are as widespread as you mention, then Hornby will well and truly have shot themselves in the foot, ruining their reputation in Germany just as they want to expand their market presence. They will need to do something about it. Lets hope that the UK modeller also benefits from any improved quality and is not treated as second class because we supposedly won't pay extra. Pay for something that should be included in price!

Russell
 

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When Hornby are good they are very good. But trouble is you can't be certain when making the purchase , you could get a dog (if it runs at all). Its just too much of a lottery

Russell
 
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