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It looks like hornby are trying to save a bit of money by not using the best chinese manufacturers. How popular are model railways in china, do the workers know what they are making, or do they think they are just childrens toys? You should also email and write a letter expressing your dissatisfaction to Frank Martin the CEO of Hornby. Don't bother with the complaints department, go to the top man. To compare with another manufacturer, I have read only high praise for Kato.

Remember that in Britain it is up to the retailer to pay for any reasonable return expenses on faulty merchandise. This includes fares on public transport if you take it back yourself.
 
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