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Here is a longer sequence of what is happening. No obvious issues with the pickups etc and track is all live and clean.
Have just informed MSL and asked for pre paid postage return label.

I'm really gutted about this :(
I have never had a problem with any purchases from MSL or anywhere, suppose there has to be a first time for everything
Regards
Alan
 

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Discussion Starter · #1,382 ·
Hi Alan Good Morning. Did you watch the video I put up from someone I know in Hungary. Seems to be same issue.
There is no prepaid label anymore back to MSL. you need a form CN23 Customs document and you need to send with it the Vat paid receipt as well as the Msl invoice.
I use interparcel online then you fill in the document on the computer then print. Use Parcelforce I used because they are cheap and they get transfered to DHL/ German Post. Mine was insured through my railway collections insurance as it was going back for repair or replace
MSL will put the cost of sending back into your msl bonus account.
Babs
 

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Hi Babs,
I'm in agreement with the others on this one. I think the loco reaction in that video is due to a reduction in speed command from the throttle, I have a couple of locos that behave the same way and I don't have an issue with that. The problem on my BR 02 just occurs on its own with no input from the controller.
I have yet to hear back from MSL customer service.
Regards
Alan
 

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Discussion Starter · #1,384 · (Edited)
Alan Good Afternoon I totaly agree with you it is not normal for the lok to do uncommand things. Have you thought of doing a Master Decoder reset to see if that clears the problem.
I hope the info I gave you regarding sending goods back helps I also a few months ago I put the Codes required for the CN23 Document.
If I can be of help just Pm me.
Babs
 

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Discussion Starter · #1,386 ·
Simon I have been doing Business with MSL for at least 12 years some of the really great people have left ( Thorsten Strover). I know they say they test, in reality unless you have someone testing in Full Dcc and for a length of time say an hour or so not everything will get picked up.
I had a Trix elok that was supposedly tested and yet they failed to pick up a very obvious lighting issue. Sad really as it will cost them to send loks back and eat into their profit if there is one
Babs
 

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...I know they say they test, in reality unless you have someone testing in Full Dcc and for a length of time say an hour or so not everything will get picked up.
I had a Trix elok that was supposedly tested and yet they failed to pick up a very obvious lighting issue...
Reliance on post manufacture testing* is a 'car crash'. The product has to be designed to the economic trade off point of minimum cost for the complete product cycle. This isn't 'perfection' in the case of non-safety critical consumer goods, but a very low level of failure. It does make the customer part of the process: but that's always the case with goods in this category. (Sorry.)

*Something that most people are unaware of is that when testing, especially when as in this case it has to be performed by human beings, there are both false fails, good items rejected, and false passes, substandard items accepted. (If you want to deep end, look up alpha and beta risk in tests of nul hypotheses.)
 

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Discussion Starter · #1,388 ·
Simon I totally disagree with you. I expect an article that costs over 500 euros to be perfect when I get it. The number of New people that are at MSL now and some of the correspondence I have had with them shows me lack of Knowledge by them. And lacking in detail.
Babs
 

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... I expect an article that costs over 500 euros to be perfect when I get it.

The number of New people that are at MSL now and some of the correspondence I have had with them shows me lack of Knowledge by them. And lacking in detail.
I suspect it is actually my posting you disagree with.

Now there are two different issues in your post, which I have separated in the quote.

First is that you are undoubtedly right to expect a high standard product: but perfection does not exist in this world from an engineering perspective. The appropriate standard for any given product is costed in great detail to deliver the standard expected by the customer at the lowest net cost to the business.

Here's a manufacturing engineering perspective: I was pleased when leading a team in the early 1980s that a six sigma programme produced the first defective at just over 600,000 units. We were 'on the money' pitching the manufacturing quality right at the optimum point in the Taguchi loss function. (When you achieve this type of performance the very occasional failure can be handled extremely well with the customer, they get a rapid replacement and a full refund, and quite likely people are chauffered to an entertainment, followed by dinner, night in a grand hotel etc..) The last such programme I worked on, the standard had been pushed yet higher.

'She was a good cook as cooks go, and like all good cooks, she went.' As applying to retailers: the sad fact is that they will never pay their people what they are worth, and off they go, quite often to run their own business where they can achieve a better reward for their skills.
 

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Well,
On hearing from MSL that they have no replacement stock and don't think they will be getting more (offer was refund or send for repair, 6-8 weeks) decided to have a look myself before deciding what to do. So I stripped down the tender, removed the decoder, circuit board and speaker. No obvious sign of problem. Replaced everything and gave it a run. This video was started after 8 continuous loops, so 10 including video footage. Seems to be running ok now 🙄


Don't ask me what I did I will put the tender back together and give it another run round tomorrow evening. Fingers crossed.
Regards
Alan
 

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...Don't ask me what I did ...
Most likely rectified one or more flaky electrical connections.

I keep mechanism notes on my locos, to ensure that stuff doesn't get forgotten:
What adjustments or minor alterations were made to optimise performance
If they have required significant intervention to eliminate a problem, what was done;
If there is one or more feature in construction and arrangement appraised as weak, 'on watch';
If there is any promising novel feature, for future reference.
 

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Hi All,
I’m presently back in the UK for some family business and I got an email from Hattons about their Black Friday sale! Perusing their site (it’s useful to be able to select the scale you require!), I found this and couldn’t resist!
Train Wheel Vehicle Toy Window

It’s an Athearn Genesis Chicago and North Western C&NW GP50 in as new condition.
My main American interest is this road, often called “Railway“ and this is a model I have coveted for many years now. Hopefully I shall get to run it tomorrow on my friend Dougies layout - if he’ll allow such a thing of course!
Cheers,
John E.
 

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Discussion Starter · #1,396 ·
John That is certainly one big chunk of locomotive what sort of horse power would this have in real life .I have never seen an American lok even although I have been there a few times Certainly heard them at night I hope you enjoy your model and your stay back in the UK.
Babs
 

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Thanks Babs!
Yes, it’s quite impressive in real life, that’s for sure. I think it’s only 59’ long, weighs 250,000 pounds, about 120 tons* or so, tractive effort of 69,000 pounds and has 3500Hp.
Not particularly successful as a seller for EMD General Motors as they “only” sold 278 examples. High horsepower locos like this were often used on intermodal trains so I need to look my double stack cars out again.
Although “my” railway, the C&NW was taken over by the Union Pacific in 1995, these locos carried on in service for a few more years but have subsequently been sold off to various other roads. Apparently, most GP50s are still working, not bad for locos built between 1980 and 1985.
Cheers,
John.
* That means a 40 ton axle load - what a difference to European railways!
 

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Thanks Babs!
Yes, it’s quite impressive in real life, that’s for sure. I think it’s only 59’ long, weighs 250,000 pounds, about 120 tons* or so, tractive effort of 69,000 pounds and has 3500Hp.
...
...
Cheers,
John.
* That means a 40 ton axle load - what a difference to European railways!
An impressive machine and model, but I'm not too sure of your maths there, John. 120 tons divided by four axles comes to 30 tons per axle, which is still a lot of weight on each axle regardless.

:unsure::unsure::D
 

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Rail routes in the USA allow, on the majority of route miles, an axle loading of 32.5 tons.

That compares with the UK = 25 tonnes on all main routes, Germany = 22.5 tonnes on main routes but 20 tonnes on secondary lines.

Basically, in the US there is an economic need for higher tonnage vehicles ........ see here: this explains it better than I can.

Best regards .............. Greyvoices (alias John)
 
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