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Babz said:

... I expect an article that costs over 500 euros to be perfect when I get it.

The number of New people that are at MSL now and some of the correspondence I have had with them shows me lack of Knowledge by them. And lacking in detail.

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I suspect it is actually my posting you disagree with.

Now there are two different issues in your post, which I have separated in the quote.

First is that you are undoubtedly right to expect a high standard product: but perfection does not exist in this world from an engineering perspective. The appropriate standard for any given product is costed in great detail to deliver the standard expected by the customer at the lowest net cost to the business.

Here's a manufacturing engineering perspective: I was pleased when leading a team in the early 1980s that a six sigma programme produced the first defective at just over 600,000 units. We were 'on the money' pitching the manufacturing quality right at the optimum point in the Taguchi loss function. (When you achieve this type of performance the very occasional failure can be handled extremely well with the customer, they get a rapid replacement and a full refund, and quite likely people are chauffered to an entertainment, followed by dinner, night in a grand hotel etc..) The last such programme I worked on, the standard had been pushed yet higher.

'She was a good cook as cooks go, and like all good cooks, she went.' As applying to retailers: the sad fact is that they will never pay their people what they are worth, and off they go, quite often to run their own business where they can achieve a better reward for their skills.