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Trainee pensioner
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QUOTE (Locoman1 @ 27 Feb 2008, 21:33) <{POST_SNAPBACK}>I have been trying to email hornby since the end of december for a replacement decoder and so far have sent 5 messages (at least) to variuos contacts on their website and have had no reply. Their customer service is appaling. I cannot take decoder back to shop as I lost the receipt.

Send the decoder back to Hornby with a covering letter, I got 12 changed (including two of the special 4 pin plug ones used in the mixed goods set), took about a week
 
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