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Neil

Interesting that you should raise this, I have not yet received my Marklin one.
The Insider Magazine stated that they were shipped at the beginning of July.

Last Monday I emailed the Insider Club in Germany, but i have not yet had a reply.
I have had one each year since they started producing them in English.

Hope ours turn up soon.

Regards
Ashley
 

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QUOTE (ashleyh @ 22 Aug 2008, 04:32) <{POST_SNAPBACK}>Neil

Interesting that you should raise this, I have not yet received my Marklin one.
The Insider Magazine stated that they were shipped at the beginning of July.

Last Monday I emailed the Insider Club in Germany, but i have not yet had a reply.
I have had one each year since they started producing them in English.

Hope ours turn up soon.

Regards
Ashley
So do I Ashley. They're usually pretty good. Hoping for some Rheingold footage what with some of the forthcoming releases.

John, was it this years one you saw?
 

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What's in those DVDs, if I might ask?
 

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Discussion Starter · #14 ·
QUOTE (ashleyh @ 1 Sep 2008, 23:53) <{POST_SNAPBACK}>Thanks Neil

I set my email to the Marklin equivalent, I think [email protected]

No response still though, so I will email again tonight.

Hope yours turn up soon.

Best Regards
Ashley
So do I Ashley. Have you tried calling their help desk? I did once and was astonished at how efficient they were.
 

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Still nothing for me Neil.

I emailed again last week and no reply, so I think I will have to give the helpline a ring as you suggested.

Regards
Ashley

EDIT And of course, within minutes of me typing the above, I received an email from the Marklin Insider Club to say they are sending me another DVD.


Strange how there have been problems this year, but never previousy.
 

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Discussion Starter · #17 ·
QUOTE (ashleyh @ 8 Sep 2008, 21:03) <{POST_SNAPBACK}>Still nothing for me Neil.

I emailed again last week and no reply, so I think I will have to give the helpline a ring as you suggested.

Regards
Ashley

EDIT And of course, within minutes of me typing the above, I received an email from the Marklin Insider Club to say they are sending me another DVD.


Strange how there have been problems this year, but never previousy.
Yes that's right. I have never missed an issue or DVD before but this year the second set of mag's and the DVD went astray. I wonder what's changed?
 

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QUOTE (neil_s_wood @ 8 Sep 2008, 23:47) <{POST_SNAPBACK}>I have never missed an issue or DVD before but this year the second set of mag's and the DVD went astray. I wonder what's changed?

Could it be something to do with the restructuring over the past year?

Regards
 

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Discussion Starter · #20 ·
QUOTE (john woodall @ 10 Sep 2008, 21:42) <{POST_SNAPBACK}>Doesn't everyone know that Australia is now offically part of New Zealand?

Did you forget to advise them of that simple fact?

John
Yes, I'm afraid I did John

It quite possibly is something to do with the restructuring Dave, although my latest magazine turned up on the same day as the reissue DVD.
Figure that out.
 
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