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Hello folks

An internet retailer in the US is recieving alot of bad press in the US about unfulfilled orders.

I know many of us have connections with sellers and retailers so i thought i would post the link as a warning!

http://www.trains.com/TRC/CS/forums/1/9826...ost.aspx#982616

Many of the things this retailer is having problems with are simple retail manners.

1) saying an item is in stock or even "reduced to clear" when infact it hasnt even arrived yet.

2) Taking money from credit cards before the order has been dispatched

3) a total lack of communication.

I hate the total silence after an order has been messed up. if it goes wrong then they should pick up the phone and call us to let us know there has been a problem. it would make us feel like we are recieving personal service and are actually being treated like a human being.

The owner has actually responded on the forum but he responded with managament speak and that only made the situation worse.

There is no excuse for processing a credit card if an item is not in stock. in my opinion that ranks along side credit card fraud.

Peter
 

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I've had a couple of these problems from two US dealers. Both of them were operating through Ebay, one of which I had to report and pursue for some time. The first one sent the goods promptly but would not communicate at all. The second one sold me goods he did not have and charged me for them when I bought as a buy it now item. He would not refund the money so I had to report him. I ended up getting stuff I didn't really want as I had no other option. I tend to send a questionaire to US dealers now before I buy as I haven't had this experience from dealers from the UK or Germany.
 

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QUOTE (pedromorgan @ 16 Feb 2007, 22:57) <{POST_SNAPBACK}>Hello folks

An internet retailer in the US is recieving alot of bad press in the US about unfulfilled orders.

I know many of us have connections with sellers and retailers so i thought i would post the link as a warning!

http://www.trains.com/TRC/CS/forums/1/9826...ost.aspx#982616

Many of the things this retailer is having problems with are simple retail manners.

1) saying an item is in stock or even "reduced to clear" when infact it hasnt even arrived yet.

2) Taking money from credit cards before the order has been dispatched

3) a total lack of communication.

I hate the total silence after an order has been messed up. if it goes wrong then they should pick up the phone and call us to let us know there has been a problem. it would make us feel like we are recieving personal service and are actually being treated like a human being.

The owner has actually responded on the forum but he responded with managament speak and that only made the situation worse.

There is no excuse for processing a credit card if an item is not in stock. in my opinion that ranks along side credit card fraud.

Peter

One thing which surprisingly, many people are not aware of is that if you are not happy with an entry on your credit card statement, you can go to your bank and get a form and dispute it. If goods have not been delivered but your card has been charged and/or the retailer refuses refunds, a bank will find this a very acceptable explanation from the customer and will charge the transaction back to the retailer ie force a refund at the retailer's expense.

Well worth knowing and can be very useful in these situations. And yes, it works across international boundaries as well!

Graham Plowman
 

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I recently phoned up Modelzone to ask them why I was charged for an item on my credit card back in september which has yet to be received

I was told that because i ordered another item with it that is not yet in stock they will not dispatch until my full order is ready BUT it is company policy to charge for items which are actually in stock being stored by modelzone awaiting dispatch

It seems that such things happen in this country also
 

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>I was charged for an item on my credit card back in september which has yet to be received
I wonder what your credit card company would think of that? As Graham has already mentioned, buying with a credit card carries a huge amount of legal baggage with it, most of which is to protect you.

I have never heard of a split shipment policy like Modelzone's before; has anyone else? Sounds like you need to give them another ring to say you are not impressed and neither are your friends when you tell them they've held back an item for almost 6 months because they don't part ship.

David
 

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QUOTE I have never heard of a split shipment policy like Modelzone's before; has anyone else? Sounds like you need to give them another ring to say you are not impressed and neither are your friends when you tell them they've held back an item for almost 6 months because they don't part ship I haven't either. The shop I deal with the most, Modellbahn Kramm used to try to get a bunch things to together in my orders to get a balance but if they know nothing else on my list would be available for some time they would ship immediately. I know ask them to send all items together as it saves me on postage. Most shops will do as you ask them to.
 

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QUOTE (dwb @ 18 Feb 2007, 05:44) <{POST_SNAPBACK}>>I was charged for an item on my credit card back in september which has yet to be received
I wonder what your credit card company would think of that? As Graham has already mentioned, buying with a credit card carries a huge amount of legal baggage with it, most of which is to protect you.

I have never heard of a split shipment policy like Modelzone's before; has anyone else? Sounds like you need to give them another ring to say you are not impressed and neither are your friends when you tell them they've held back an item for almost 6 months because they don't part ship.

David

I've never heard of this either and company policy or not, I'd be surprised if the UK Consumer Affairs (name escapes me right now) would actually accept that, afterall, goods have been charged for and not delivered.
What Modelzone should do (as all other companies do) is charge and send the item they do have now and when the other item arrives, charge and send that as a separate item.
Sometimes 'company policy' is implemented by people with little appreciation of consumer laws!

Graham Plowman
 
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